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Administrators • Issue with Outlook outbox (mail gets stuck but it is being sent)

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Hello forum,

I'm facing a curious problem. Accounts that are using Outlook using Exchange ActiveSync, when sending messages, the messages are getting stuck in the outbox. But the strange thing is that the message is sent correctly. But since it keeps stucked in the outbox forever, the message keeps being sent again and again. Everytime the "Send/Receive" routine run, the message is sent again. The only way to stop this is removing the message from the outbox.

We are facing this issue in big and small enviroments (enviroments with 20+ servers and enviroment with 1 server).

This seems to be happening in Outlook versions from 2013 to 2019.

The version i'm testing is Microsoft® Outlook® 2016 MSO (Versão 2401 Build 16.0.17231.20194) 64 bits and i have my zimbra server in the latest patch version Release 10.0.6.GA.4518.RHEL8_64.20230301065514 NETWORK edition.

mailbox.log doesn't show me anything odd.

Anyone is having this issue or a similar issue? I already opened a case with Zimbra.
outlook-error-outbox2.png

outlook-error-outbox1.png

Statistics: Posted by Ozzy0107 — Wed Feb 07, 2024 2:19 pm



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