Administrators • Re: Zimbra server not responding

Welcome. The license issue is most likely more of a warning or the license wasn't activated is my best guess. Licensing is generally non eventful once installed and activated. I thought they were 60 days but I have seen issues with that trial license also from time to time also but in my case that was a result of a vendor that supplied modules and used a different validation scheme in an older release than you are running. I have also seen a license that could not be activated because a firewall problem prevented the callback. You should reach out to support if this continues to be a problem.

As far as the misleading information coming back from the admin interface, is has been a fairly common question in the forums from time to time. There are few parts to check...

1) cron - is it running, do you have a zimbra crontab entries?2) rsyslog - is it running do you have entries for zimbra-stats.logThat admin interface is kind of a kludge and as you have observed a little misleading ... They use the same zmcontrol status command you ran to populate /var/log/zimbra-stats.log. You can see entries by grepping for STATUS in /var/log/zimbra-stats.log. They have a perl program zmstatuslog running from your zimbra crontab that populates these STATUS lines. They have another perl program (swatchdog) that is looking for these STATUS lines (so basically a tail -f /var/log/zimbra-stats.log but looking for STATUS. When that program see's those lines, it adds them to a mariadb table. Finally your admin interface will pull from that database and give you the green or red checks of running status.

Because you saw zmcontrol status looking good, you know all the services are running.

Ref: viewtopic.php?p=309191&hilit=swatch#p309191

Statistics: Posted by JDunphy — Tue Feb 20, 2024 4:59 pm

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