Mobility • Problem with activesync, TOMBSTONES_EXPIRED

Hi,

we have had problems with activesync on some users for the last month.
The user can't sync account and I see in sync.log

2024-10-15 00:04:02,365 WARN [qtp1473611564-582:https://HOSTNAME/Microsoft-Server-Activ ... pe=Outlook] [name=USERNAME@DOMAIN;mid=77;ip=IP;DeviceID=cac0b8dc4f0f4ao8465134f2b14b90b0;Cmd=FolderSync;Version=16.1;] sync - Mailbox access error for user USERNAME@DOMAIN
com.zimbra.cs.mailbox.MailServiceException: sync token too old; tombstones have already been expired
at com.zimbra.cs.mailbox.MailServiceException.TOMBSTONES_EXPIRED(MailServiceException.java:625) ~[zimbrastore.jar:10.0.9_GA_4654]

I resync without success.
Zimbra version is 10.0.10.GA.4518

Thank you in advance for your help
Martin

Statistics: Posted by mrezek — Tue Oct 15, 2024 7:24 pm

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