Hello,
I have an issue with one user, his ipad&iphone and a very large folder.
The user groups all messages pertaining to a project in a dedicated 'project'folder
once the project finished, that folder is moved to an archive folder (within the user inbox)
This has been done so for years, resulting into a large archive folder with many subfolders.
Even though only a month is synced, the folder structure is synced in full (I think)
Recently the mail on his synced ipad/iphone has been locking up and/or crashing.
The iphone just displayed the same problem, rendering mail access on the devices unusable.
Storage on both devices cannot be an issue, free space in abundance, the mail storage but a reasonable 120 MB
Given the time it takes to clear the ipad account, I suspect that the archive folder could be the root of the problem.
The account clearing/deletion seems also to crash ( I waited for ages).
The only way I found to get things moving again:
1.delete (offload) the mail app
2.redownload the app
3.wait till it sees the accounts again (without opening mail, nor recreating accounts<this fails)
4. delete and recreate the accounts.
If syncing had started before 4., the ipad mail app would become unresponsive once again.
The ipad mail seem to be working again, i temporarily reduced sync time to 2 weeks (hoping to buy some time, mail storage now at 15Mb)
I would like to move that archive folder to a secondary account -I cannot exclude it from syncing within the same account.
This way it (the data nor the folder structure) does not get synced anymore.
Next hurdle: How to move the folder to another account![:(]( "Sad")
-the webclient does not (seem to) allow it.
-a commandline approach is not feasible as the user will need to move folders himself.
During my searches, I came also across mentions of a malformed or blank message in the mailbox, that would cause this behaviour.
I have no inkling where to look for evidence on this. Not that I know where to look for zimbra log/admin messages for the thing above.
If somebody has similar experiences (I commiserate) or insights, please let me know.
(also any tricks on the ipad please, I hate being shut out)
best regards
glenndm
I have an issue with one user, his ipad&iphone and a very large folder.
The user groups all messages pertaining to a project in a dedicated 'project'folder
once the project finished, that folder is moved to an archive folder (within the user inbox)
This has been done so for years, resulting into a large archive folder with many subfolders.
Even though only a month is synced, the folder structure is synced in full (I think)
Recently the mail on his synced ipad/iphone has been locking up and/or crashing.
The iphone just displayed the same problem, rendering mail access on the devices unusable.
Storage on both devices cannot be an issue, free space in abundance, the mail storage but a reasonable 120 MB
Given the time it takes to clear the ipad account, I suspect that the archive folder could be the root of the problem.
The account clearing/deletion seems also to crash ( I waited for ages).
The only way I found to get things moving again:
1.delete (offload) the mail app
2.redownload the app
3.wait till it sees the accounts again (without opening mail, nor recreating accounts<this fails)
4. delete and recreate the accounts.
If syncing had started before 4., the ipad mail app would become unresponsive once again.
The ipad mail seem to be working again, i temporarily reduced sync time to 2 weeks (hoping to buy some time, mail storage now at 15Mb)
I would like to move that archive folder to a secondary account -I cannot exclude it from syncing within the same account.
This way it (the data nor the folder structure) does not get synced anymore.
Next hurdle: How to move the folder to another account
-the webclient does not (seem to) allow it.
-a commandline approach is not feasible as the user will need to move folders himself.
During my searches, I came also across mentions of a malformed or blank message in the mailbox, that would cause this behaviour.
I have no inkling where to look for evidence on this. Not that I know where to look for zimbra log/admin messages for the thing above.
If somebody has similar experiences (I commiserate) or insights, please let me know.
(also any tricks on the ipad please, I hate being shut out)
best regards
glenndm
Statistics: Posted by glenndm — Thu Dec 19, 2024 5:02 pm